At the annual employee gathering, Warren asked me to speak about my first year.

I considered telling the matcha story.

Everybody knew some version of it.

It would have been easy to turn the incident into a joke about a secretary who picked the wrong woman.

Instead, I spoke about the people who had worked here before my appointment and would be here after I eventually left.

“A healthy company isn’t one where executives never make mistakes,” I said.

“It’s one where employees have ways to report them, leaders are required to answer, and the standards don’t change depending on a person’s title.”