The representative recorded the complaint and explained the next steps available through their review process.

They did not say, We believe you, so the debt is gone.

They did not announce that Marcus would be arrested.

They did not promise that every deadline would disappear while the dispute was pending.

I wrote down the reference information and kept copies of what I sent.

My lawyer followed up in writing.

We requested preservation of the relevant loan, disbursement, signing, and authentication records.

Any questions about a notary, witness, or electronic process would be assessed from those records rather than from an accusation made across a kitchen table.