And then she said: “She asked me what she could do.”

And I said, “What did you tell her?”

And my daughter said: “I told her the only thing I want is for her to say the twenty-three minutes out loud.

“Not to apologise for it.

Just say it.

Say the sentence. You were on the floor for twenty-three minutes and I was on the phone.”

“And did she?”

And Daniela looked at her cup and said: “She said she’d been told by her counsellor not to go back over the details because it wasn’t productive.”