He did one thing for me and it was nine words in a tidy office and he never broke a single rule to do it, and he has never once in two years accepted anything from me including a cake, and when I tried to put something in a card he gave it back in an envelope with no thank you written on it in pencil.

Beatrice Nkemelu is the branch manager now.

She has the office with the glass front and she has moved the desk so that it faces the counter, which Arthur never did, and there is a square of blue microfibre cloth on the corner of the blotter, which she says he left in the drawer and which she is not going to throw out.

I asked her once what she had thought, on the twenty-fourth of September, when the box came up on the screen.