They asked me why and I told them.

I told them that a woman in that county had slept in other people’s living rooms for three nights and had seriously priced out sleeping in a car, entirely because she did not know that a four-minute telephone call to a number like theirs would have told her the truth, and that I wanted the number to be answered on the first ring by a person and not by a menu.

They have a person.

She is called Odette and she works Tuesday to Friday and I have never met her.