Beside it, Teresa had drawn a small question mark.

PART 9: The Letter Under the Magnet

Victor Hale owned a small medical billing and transportation brokerage called Northbank Care Services.

Its brochure promised to help families manage complicated appointments and insurance paperwork.

Teresa had used Northbank after Eli’s pediatric kidney specialist recommended a transportation coordinator for out-of-town visits.

At first, Lena thought the connection might be a misunderstanding.

A company employee helping a client could have legitimate reasons to retrieve paperwork after a crash, although taking an injured person’s phone without authorization was harder to justify.

Then she found the letter.