It was tucked behind a refrigerator magnet shaped like a sunflower.

Teresa had written it to the clinic’s patient advocate but had apparently not sent it.

Dear Ms.

Chen, the transportation company is billing for trips Eli never took.

Someone told me I would lose access to appointments if I kept asking questions.

I have copies of the statements.

I am frightened to make a formal complaint because Eli needs the next visit.

There was no accusation that the hospital had done anything wrong.