PART 18

By spring, engineers had examined every older facility in the company.

Two warehouses were temporarily closed, and several contracts were delayed while supports and fire systems were repaired.

Some managers complained that the standards were excessive.

Others, especially the people who had worked in those buildings, sent quiet notes of thanks.

One letter came from an employee named Denise Carter.

She wrote that her crew had reported a damaged stairwell for months without receiving an answer.