And she said, “Nobody sends an email at 5:40 in the morning about a cleaning job.”

I put that work order in my wallet.

It is the single most valuable thing anybody gave me that year and it cost her nothing and it is the reason I am not in considerably more trouble than I am.

I went up at eight in my uniform, because nobody had told me not to, and I have thought since that this was probably the right instinct and was certainly not a plan.

There were three people in that office.